Work
Six systems, at three different stages. Each page says which — a design that never got built is worth reading and is not the same thing as a running system.
DeliverTrack
LiveDelivery dispatch for merchants who run their own drivers
Merchants delivering their own orders had to choose between paying a marketplace a cut of every sale and running drivers with no visibility.
Practice CRM
LiveA client record for a one-person practice, without the per-seat bill
An independent practitioner with a few hundred clients, already living in Gmail and Calendar, and no appetite for a per-seat CRM or anything to maintain.
Retirement modelling for two tax jurisdictions, with the tax done properly
Advisers need to show a client what their retirement income actually looks like after tax — and most calculators get the tax wrong in ways nobody notices.
ATELIER
In progressA visualisation tool that closes the gap between "let me think about it" and a deposit
A bespoke tailor's hardest moment is asking someone to commit to a suit they cannot yet see.
Payment Reconciliation
Designed, not builtOne view of money arriving through several providers, entities and currencies
An organisation taking money through several payment providers, across more than one entity and currency, with no single view of what came in or what it cost.
Case Automation
Designed, not builtFirst-response messaging for businesses handling people at their worst moment
Urgent, emotionally charged enquiries arriving at 3am, each starting a case with a fixed list of documents to collect, handled by staff who are already overloaded.
Smaller tools
Built for myself or for one person, and useful enough to keep. No case pages — the short version is the whole story.
Credit Card Budgeting Tool
LiveA shared credit card, a monthly budget, and no way to see where the money actually went.